NAVY LONDON RETURNS POLICY DURING SALE EVENTS
What are my rights if I bought an item online in the sale?
It doesn’t matter whether you’ve bought your item in the sale your rights to a refund are the same.
If you are not satisfied with your purchase you may return it to us by post or courier, within 14 days of receipt, and we will issue a full refund of the price you paid even if the online price has changed, providing:
- The item is returned in its unworn original condition, with all paper tags and barcode labels attached
- When trying the item on, you are extra careful if wearing makeup or fragrance that could stain or perfume the item
We reserve the right to refuse a refund if an item is returned in unsuitable condition, worn or stained. We will not be able to accept a garment without its original tags.
If you’ve got an item that was faulty or damaged at the time of sale, it needs to be returned within 30 days for a refund.
How long should a refund take?
Your refund should be paid within 14 days of your return being received.
It’s worth noting that you don’t have any legal rights to return an item if it’s been damaged by wear and tear, an accident or misuse. You also don’t have legal rights to return an item if you knew about the fault before you bought it.
Please, remember the return of the items is your responsibility until they reach our warehouse, so make sure it’s packed up properly and protect from getting damaged on the way.
